Flexi Care Inc | Home Care Packages
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Flexi Care Home Care packages give people with higher needs the opportunity to continue living independently, safely and confidently in their own homes.

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 Commonwealth Home Support


 Home Care Packages (HCP)

 Queensland Community Care

 Veterans’ Home Care

 Fee For Service


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Flexi Care’s approach ensures you to stay involved in decisions about the support you receive.


We will support you by:


  • Identifying the things that you are still capable of doing safely yourself
  • Enabling you to identify the things you want to achieve
  • Providing access to allied health services to improve your wellbeing
  • Helping you remain as healthy and active as possible
  • Providing information about aids and equipment that will assist your independence
  • Strengthening social support and reconnecting you with interests and activities outside the home


You will have an individual budget and will be able to choose the services you receive, when you receive them and who provides them.


Every month we will provide you with a statement showing how much Flexi Care received from the Government for your package, your fee contribution and the cost of the services that you are receiving.


The budget will also show how much is provided to Flexi Care Inc. for the cost of the administration and care coordination required to manage your services.


To find out more information regarding Flexi Care’s Home Care Package program, please call 07 3422 8400 and ask to speak to a Home Care Partner, or email us at info@flexicareinc.org.au



Home Care Package Services

You will be able to decide the services you receive within the broad parameters set by the Government.  Typically people choose assistance including such things as:

  • Assistance with personal hygiene (e.g. bathing, dressing and grooming).
  • Medication assistance and prompts
  • Shopping and errands
  • Meal preparation
  • In-home respite care
  • Transport to and from appointments (e.g. medical) or community activities
  • Involvement in one or more of Flexi Care’s special activities
  • Purchase of aids or equipment to support your independence.


Who is eligible for a home care package?

The Australian Government subsidises many different types of aged care services.  These aged care packages and programs are there to help you stay as independent as you can, including living in your own home. Each program or package has broad eligibility criteria and an assessment process to determine your needs and eligibility. An assessment process helps to ensure everyone receives the care and support they need.


Flexi Care can assist you to manage the process of applying for an aged care Home Care Package.   Phone us on (07) 3422 8400 and ask to speak with our Relationships Manager.

What happens when I am approved for a home care package?

My Aged Care will give you information and discuss with you options to help you make informed choices about the services you can receive.

You may request Flexi Care Inc. to provide the Services.


What happens when you choose Flexi Care?

When you choose Flexi Care  to provide your home care package services, you will be offered a written agreement which clearly sets out your rights and responsibilities.


You will also be provided with a written agreed care plan of the services you will receive and a Flexi Care Inc. Case Manager will:

  • Visit you annually for a formal review
  • Regularly review your situation to make sure the services you receive are meeting your needs, and
  • Monitor the delivery of those services.

What are my rights if I receive a home care package?

You will have choice and control in the way that your home care package is used to support your needs. This includes:

  • Being involved in deciding which care services are the most appropriate for your needs, including developing your care plan.
  • Having services that take account of your lifestyle, cultural and religious preferences.
  • Being treated with dignity and having
  • your privacy respected.
  • Sharing any of your concerns with Flexi Care Inc. about the services you receive without fear of losing services or being disadvantaged in any way.
  • Continue to manage your own life by having control over the care and support you receive
  • Provision of individual budgets
  • You can choose a person to speak on your behalf for any reason (e.g. an advocate) alternatively, you can contact the Aged Care Complaints Scheme or phone: 1800 550 552.

For more details on Flexi Care’s home care package service locations and eligibility, please contact us, or call on 07 3422 8400. 




The following principles for the operation and delivery of CDC packages have been adapted from the Home Care Package Guidelines:

Consumer Choice and Control

Clients have managed their own lives for a long time. They will be able to continue to manage their own lives by having control over the care and support they receive. This requires the provision of, and assistance to access, information about all of the possible options that enable clients to build a package that supports them to live the life they want.



Access to Home Care services is based on assessed need and the availability of a home care package. CDC acknowledges a client’s right (based on their assessed needs and goals) to the individualised services and support that will assist them.

Respectful and Balanced Partnerships

The development of respectful and balanced partnerships between clients and Flexi Care Inc., which reflects the rights and responsibilities of each party, is absolutely crucial to consumer control and empowerment. Part of creating such a partnership is to determine the level of control the client wants to exercise. This will be different for every individual with some requiring or wanting assistance and others choosing to manage on their own. This may also vary over time in non-linear ways.


Clients have the ongoing right and opportunity to work with Flexi Care Inc. in the design, implementation, and monitoring of a CDC approach. Engaging clients in the organisational service redesign to deliver CDC will have positive results for both parties.


Community and civic participation are important aspects for well being. CDC in aged care supports the removal of barriers to participation for older people.

Wellness and Reablement

CDC packages are be offered within a restorative or reablement framework to enable the client to be as independent as possible, potentially reducing the need for ongoing and/or higher levels of service delivery.

Many people enter the aged care system at a point of crisis. Such situations may require the initial provision of services designed to address the immediate crisis. However, there will always be an assumption that the older person can regain function and independence with reablement services being offered at a time that suits/supports the individual circumstances.


Under a CDC system, clients have the right to use their budgets to purchase the services they choose. To make informed decisions about their care, older people need to have access to budgeting information, including the cost of services, the contents of their individualised budgets and how their package funding is being spent.

Should the need arise, you may be referred to other service providers if Flexi Care Inc. can no longer meet your care needs.


Are there any fees for these services?

This will depend on your income.  The amount you will need to contribute towards your home care package will be determined by the Department of Human Services.  The fee can have two components:

  • A daily care fee, and
  • An income tested fee (if you are not a full Australian pensioner).
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